Data protection

We are glad that you are interested in our website. Data provides the basis for excellent service. The protection of data and the collection, processing and use of your personal data in compliance with the law is of the highest priority for us.

We would like to inform you below of our collection and use of data:

  1. Responsible body
    The body responsible for collecting, processing and using your personal data within the meaning of the German Data Protection Law is FLORAPHARM Pflanzliche Naturprodukte GmbH, Am steinernen Kreuz 7 in 96110 Scheßlitz.
  2. The collection, processing and use of personal data
    FLORAPHARM GmbH collects, processes and uses data to obtain, conclude, carry out and to reverse a purchase contract in the FLORAPHARM online shop. Without your special consent, we only use the personal data that you provide to us in an order or by e-mail (e.g. your name and your e-mail address) in order to fulfil and to process your order and possibly for service work. Your personal data will only be forwarded to third parties should this be necessary in order to carry out the contract or for invoicing purposes or should you have given your consent beforehand. Our service providers may use data forwarded in this way solely in order to fulfil their functions.
    Otherwise your personal data will not be forwarded to third parties unless Florapharm is required by law to do this or you have given your consent beforehand.
    Should FLORAPHARM use service providers in order to carry out and complete contractual processes, the contract will be formulated in accordance with the German Data Protection law.
    You can also visit the website without providing any information on yourself. FLORAPHARM only stores access data without reference to a particular individual. Essentially, the IP-address, date, time and type of browser currently used by your PC as well as the pages referred to will be recorded. FLORAPHARM will only evaluate this data in order to improve its service and do not allow any conclusions to be drawn on you personally. The IP address will be stored in manner ensuring anonymity after the visit or, should a contract be concluded, after the contract has been completely fulfilled.
    I consent to FLORAPHARM processing and using my personal data in order to establish, carry out and process my contractual relationship with.
  3. Length of storage
    Personal data that has been notified to FLORAPHARM via the website will only be stored until the purpose for which you entrusted the data to FLORAPHARM has been fulfilled. Should retention periods in commercial and tax law have to be complied with, certain data might have to be stored for up to 10 years.
  4. Data security
    Your personal data is transmitted in an encoded form as part of the order process. For this purpose, we use the SSL coding system (Secure Socket Layer). Although no one is able to guarantee absolute security, we secure our website and other systems against the loss, destruction, access, change or disclosure of your data by unauthorized persons by means of technical and organisational measures.
  5. Retraction of consent given
    You may have expressly given the following consent. We draw your attention to the fact that you may retract your consent at any time, to come into effect for the future. Should you have provided FLORAPHARM with personal data, you may have this data deleted at any time. In the event of retraction, data subject to legal retention periods will be blocked until the deletion deadline expires.
  6. Your rights
    Should you no longer be in agreement with the storage of your personal data or should this data no longer be correct, FLORAPHARM will cause this data to be deleted or barred or make the required corrections on receiving appropriate instructions (provided that this is possible in accordance with applicable law). At your request, you will receive at no cost information on all personal data that FLORAPHARM has stored on you.
    Should you have questions on the collection, processing or use of your personal data or should you require information, correction or deletion of the data or that it be barred, please apply to:

    Pflanzliche Naturprodukte GmbH
    Am steinernen Kreuz 7
    96110 Scheßlitz
    Tel.: 09542 9412-0
    Fax: 09542 9412-65
    E-Mail: or via our contact form
    Subject: Data protection
  7. Third party websites
    We occasionally refer to the websites of third parties. Although we select these third parties carefully, we cannot assume any warranty or liability for the correctness or completeness of the contents and the data security of third parties’ websites. Nor does this data protection undertaking apply to third parties’ linked websites.
  8. Cookies
    This website uses Piwik, a web analytics open-source software. Piwik uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address anonymized prior to its storage) will be stored on the server of the service provider in Germany. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

    Wenn Sie mit der Speicherung und Auswertung dieser Daten aus Ihrem Besuch nicht einverstanden sind, dann können Sie der Speicherung und Nutzung nachfolgend per Mausklick jederzeit widersprechen. In diesem Fall wird in Ihrem Browser ein sog. Opt-Out-Cookie abgelegt, was zur Folge hat, dass Piwik keinerlei Sitzungsdaten erhebt. Achtung: Wenn Sie Ihre Cookies löschen, so hat dies zur Folge, dass auch das Opt-Out-Cookie gelöscht wird und ggf. von Ihnen erneut aktiviert werden muss.
  9. Newsletter
    We use the so-called Double-Opt-In procedure in order to send the newsletter, i.e. we will not send the newsletter until you confirm that we should activate the newsletter service by clicking a link in our notification e-mail.
    Should you no longer wish to receive the newsletter or any advertising information from us, you may register this refusal without incurring costs other than the transmission in accordance with the basic price list. Use the link in the newsletter provided for this purpose or let us know in text form (e.g. e-mail, fax or letter).

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